We hope you are happy with all the products you have purchased from us, but if you are not completely satisfied, you can find more information about our refund policy below.
We strongly recommend that all items are fully inspected at the time of delivery.
In general, unless otherwise noted, an item may be eligible for return within the applicable returns window if it meets one or more of the following conditions:
It is different from what was ordered It is defective Suffered physical damage during delivery Some parts are missing We are happy to accept a full return and give a full refund for prescription drugs if it meets one or more of the following conditions: If the products do not match your order/prescription Products are defective or physically damaged Products have a shelf life of less than 3 months
You have the right to return your items within 14 working days and receive a full refund.
Acceptable Returns
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
In the case of medicines, items must be returned complete, in their original condition, with box, strip and packaging intact.
If you wish to return a device that stores personal information, please ensure that you have deleted all such information from the device prior to returning it. Nembutal Pharmacy is in no way liable for the misuse or use of such information.
Please note that we cannot accept returns for the following:
Perishable items. Unsealed items with a protective seal for health protection or hygiene reasons. Personal hygiene products. Products purchased in a sale and marked as “non-returnable” on the category detail page or product detail page. Gift cards
How to return an item?
Please contact our customer service within 14 business days of receiving your items via email or by filling out the form on our contact page.
Once you have informed our Customer Care team about returning your items, you will receive instructions on how and where to send or drop off your returns. The options may include sending by courier, collection by our delivery person or dropping off at a designated Nembutal pharmacy. Please note that all options are not available in all areas and our customer care team will do everything in their power to facilitate a convenient option.
Unfortunately we are unable to cover the cost of returning your items and cannot be held liable for any damage incurred during shipping. Please ensure they are properly secured and packaged and we recommend all returns are sent via a branded courier where necessary.
How long does it take to process my return?
We aim to process your return within 24 hours of receiving the item, but it may take up to 30 days for you to receive the refund back to your original method of payment.
Please note that when processing your refund, we reserve the right to deduct an amount from your refund to reflect any loss of revenue in the value of returned items, which may be 100%, if the loss is the result of unnecessary handling of the goods by you. In some cases, we may only be able to offer a replacement or credit note instead of a refund. We will notify you of this once the return is processed by our returns department.
Cancellation Policy
If you place the order and wish to cancel it, you can do so by logging into your account in the order history section of the website while the order status is in a created state.
Once the order is approved by our team, you can contact the customer service team via email for cancellation requests. If the request is received before the order is shipped, a full refund will be issued.
Once the order has been shipped, cancellations will be treated as returns and the process outlined in the returns section will apply.
